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Support

Our original software carries free e-mail support. Old versions are supported from version 6.4 onwards. We do not support illegal copies of our software, nor are they guaranteed virus-free.

If you don’t find the help that you need in the manual for Eurotranslator, fill in this fault-tracking form as accurately as you can. We try to answer you by the end of the following working day.

Fault-tracking form

Required fields are marked with an asterisk *

Product

Choose the product which causes you trouble *

Eurotranslator Business Plus Eurotranslator Business Plus Network version Eurotranslator Dictionary Eurotranslator.net (Sanakirja.net) Eurotranslator Mobile

Description of the fault

Describe the fault as accurately as you can. Remember to include also the possible error message. This speeds up the work of our technical department and helps us to answer you more quickly.

Mobile phone

Phone modell:

Eurotanslator Mobile license code:

Operating system

Choose the OS from the menu below or define other.

Operating system Windows 7 Windows Vista Windows XP Windows 2000 Windows NT Windows ME Windows 98

Other OS, which?

Internet selain

Internet browser Choose your browser Mozilla Firefox Internet Explorer Netscape navigator Opera Safari

Browser version number

Other browser, which?

Installation and program

Choose your version of Eurotranslator *

Eurotranslator version 9.01 9.00 8.03 8.02 8.01 8.00 7.2 7.1 7.0 6.4 other version

If other, which?

License code: *

Have you tried reinstalling EuroTranslator?

Yes

No

Are all installations made as computer administrator?

Yes

No

Are there earlier versions of EuroTranslator in your computer, which were not deleted before the present installation?

Yes, version

No

Does the program occur on one or more computers?

On one computers

On several computers

Contact information

First name *

Last name *

Company

Customer ID

Address

Post office

Postal code

Telephone number

E-mail address *